Cancellation & Refund Policy
At Kondaji Chivda, customer satisfaction is our top priority. We understand that sometimes plans change, and we've designed our cancellation and refund policy to be as fair and transparent as possible.
Order Cancellation Policy
Before Shipment: You can cancel your order free of charge before it has been shipped. Simply contact our customer service team via phone or email with your order number.
After Shipment: Once the order has been dispatched, cancellation is not possible. However, you may refuse the delivery at your doorstep and contact us for a refund as per our return policy.
How to Cancel: Call us at +91 9022626846 or +91 9923334252, or email us with your order details. Cancellations are processed within 24 hours on business days.
Refund Policy
Eligibility for Refund: Refunds are applicable in the following cases:
- Damaged or defective products received
- Wrong item delivered
- Expired or near-expiry products (within 7 days of manufacturing date)
- Order cancelled before shipment
Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days to the original payment method.
Non-Refundable: Orders cancelled after delivery or consumed products are not eligible for refunds unless there's a quality issue.
Return & Replacement Policy
Return Window: Products can be returned within 7 days of delivery if they are damaged, defective, or incorrect.
Return Conditions:
- Product must be unused and in original packaging
- Seal/packaging should not be tampered with
- Include original invoice and order details
Replacement: We offer free replacements for damaged or defective products. The replacement will be shipped within 3-5 business days after verification.
Return Shipping: For quality issues, we bear the return shipping cost. For other returns, shipping charges may apply.
Quality Assurance
Every Kondaji Chivda product undergoes strict quality checks before dispatch. We ensure:
- Fresh products with adequate shelf life
- Proper packaging to prevent damage during transit
- Hygienically prepared snacks following FSSAI guidelines
If you receive a product that doesn't meet our quality standards, please contact us immediately with photographs for a quick resolution.
Contact Us for Support
For any cancellation, refund, or return queries, our customer service team is here to help:
Phone: +91 9022626846 / +91 9923334252
Email: info@kondajichivda.shop
Hours: Monday – Saturday, 10 AM – 9:30 PM
We strive to resolve all issues within 24-48 hours and ensure you have the best experience with Kondaji Chivda.