Return Policy: We accept returns of damaged, defective, or incorrect products within 7 days of delivery. Products must be unused and in original packaging.

Refund Processing: Approved refunds are processed within 7-10 business days to the original payment method.

Cancellation: Orders can be cancelled free of charge before shipment. Once shipped, cancellation is not possible, but you may refuse delivery for a refund.

For complete details, please refer to our Cancellation & Refund Policy page.

Consumption Guidelines: Our products are best consumed before the expiry date printed on the package. Store in a cool, dry place away from direct sunlight.

Allergen Information: Our products may contain or be manufactured in facilities that process nuts, dairy, and other allergens. Please check product labels carefully if you have food allergies.

FSSAI Compliance: All our products are manufactured in FSSAI-licensed facilities and comply with food safety standards and regulations.

Disclaimer: While we ensure the highest quality standards, we recommend that individuals with specific dietary requirements or health conditions consult with healthcare professionals before consumption.

All intellectual property rights in the website content, including but not limited to:

• Kondaji Chivda brand name and logo
• Product names and packaging designs
• Website design, layout, and graphics
• Text content, images, and videos
• Recipes and preparation methods

These are owned by or licensed to Kondaji Chivda. Unauthorized use, reproduction, or distribution of any content may result in legal action.

Account Creation: You may be required to create an account to place orders. You are responsible for maintaining the confidentiality of your account credentials.

Accurate Information: You agree to provide accurate, current, and complete information during registration and order placement.

Prohibited Activities: You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Transmit viruses, malware, or harmful code
• Impersonate any person or entity

To the maximum extent permitted by law, Kondaji Chivda shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from website downtime or technical issues
• Delays or failures in delivery beyond our reasonable control
• Any allergic reactions or health issues (unless caused by proven product defects)

Our total liability for any claim arising from your use of our products or website shall not exceed the purchase price of the specific product in question.

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Jurisdiction: Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Nashik, Maharashtra, India.

Dispute Resolution: In the event of any dispute, we encourage you to contact us first to seek an amicable resolution. We are committed to resolving issues fairly and promptly.

If you have any questions about these Terms and Conditions, please contact us:

Kondaji Chivda
1140, Kondaji Chivda House,
Bhadrakali Vegetable Market, Nashik
Maharashtra, India

Phone: +91 9022626846 / +91 9923334252
Email: info@kondajichivda.shop
Hours: Monday – Saturday, 10 AM – 9:30 PM

Last Updated: January 2025